Category: Story Telling

The Drone View Advantage

Quick read: Drone shots of the Swiss Panoramic Express could remind us about the need to sometimes take the larger ‘meta view’ vs the ‘window view’. And that could perhaps be a good reminder across contexts – from our investment theses, our career choices to even getting a better handle on how we frame our life stories.

Now don’t get me wrong.I LOVED the ride!

Especially as someone who had found every single nook and cranny of Switzerland picture post card perfect. So, what’s not to like about the truly awesome Lucern – Interlaken Express route? In fact, for once I was happy that a journey would take longer than I had expected – 1hr 55mins to be precise.

Image source

Why should I be the only one that enjoys such magnificent views? (I know! How magnanimous of me, right?) So, I sent a few of such pictures to my friend, who then dutifully responded with a few of such (👍 and ❤️) emojis.

Basking in the sunny snowy views from my train seat, I then turned to the Internet to see what’s the “official word” about this beautiful train ride. The Swiss tourism website said thus

During a train ride of roughly two hours, passengers marvel at five crystal clear mountain lakes that gather the waters from various rivers and waterfalls. At the lakeshore, steep rock faces of surrounding mountains rise up protectively and provide unique photo motifs.

Shortly before starting its steep, winding ascent to Brünig Pass, the train changes to cogwheel drivetrain technology in order to conquer the gradient. With good reason, the Luzern–Interlaken Express is part of the scenic GoldenPass Line leading to Interlaken and on to Montreux. 

Source

Just as I was trying to situate this romance within my 2-dimensional window view, something caught my eye. And soon enough I discovered I was unable to peel my eyes off these spectacular images from my phone screen.

Image source: MySwitzerland

I now sent my friend the above image and texted him saying that’s the route I am actually on.

Now as if by magic, this stubbornly laconic friend of my mine started on a paragraph of expletive ridden love letter to the stunning beauty of the Swiss landscapes. And I must confess, I found these ‘drone’ shots much more appealing than those that my rectangular windows framed for me along the route.

In order for me to get a more first person / visceral perspective of such a view, I wish I had the equivalent of the “tail camera airshow view” – that one occasionally finds on aircraft – in the train.

What just happened?

I was enjoying the view. But I was sure, the “view of the view” (call it a meta view, if you will, but let me call it the “drone view”) would perhaps be a more spectacular one. And I could bet, that drone view would have trumped my window framed 2D view in story telling too!

That’s why most of the airlines ads we see (print / video / OOH) have more footage/shots like this ..

Image source: Turkish Airlines

.. than those like this.

Image source. Photo by Babaroga / Shuttersrock

The “drone view” vs the “2D window view”.

Taking the view of the view vs well, the view.

If you think about it, that’s what financial advisors never tire of telling us.

The Ayodhya Stock Exchange

No, I didn’t make up that click-baity phrase. A popular news portal had this headline: “‘Ayodhya Stock Exchange’: 10 stock ideas to play the Ram Temple theme”.

Another one said “Ayodhya Ram Mandir becomes new investing theme: 6 stocks in focus”, and another “Ram Temple inauguration: Here are 12 shares that may benefit from Ayodhya tourism boom” and the list goes on.

But if you hear the other voices, they would tell you to stick to fundamentals and take the broader view. In other words, they caution us against mixing this “2D window view” with what should have ideally been a “drone view” that frames the larger journey for us.

And come to think about it- in many other aspects in life: from our considerations that drive career pivots and choices, to relationships, to many other things big and small – wouldn’t this be sage advice?

Of reminding ourselves of the need for taking the “view of the view” vs well, the view?

[Featured Image: Source]

Schema Incongruent Advertising

Quick Read: A dollop of ‘schema incongruence’, strategically thrown into an ad, could sometimes serve as a powerful stimuli.

Did you know that Reddit put together its recent Super Bowl ad in less than a week?

The ad is remarkable.

Quoting the NYTimes article..

The Reddit ad started out like a clichéd car commercial, with two S.U.V.s racing across the desert. Then the signal seemed to fry, and Reddit’s orange-and-white alien-head logo commandeered the screen, followed by a lengthy printed statement that left viewers scrambling to grab a photo or screenshot...

The Kellogg School Super Bowl Advertising Review, an annual ranking from Northwestern University’s business school, reported shortly after the game on Sunday that Reddit’s commercial was among the most effective commercials of the broadcast. The Kellogg School’s list measures the execution of the commercial, the quality of the attention it generates, its memorability and other factors...

When one analyses this ad from Reddit and attempts to theorise the ‘how and why it worked the way it did’ one is sure to run into the concept of ‘schema incongruence in brand messaging’.

Schema incongruent advertising

When incoming information can be well organized into one’s existing knowledge structures, it can be called as schema-congruent information. When the information does not easily fit into the existing knowledge structures, the information is schema-incongruent.

In a seminal paper in 1982, George Mandler from the University of California, San Diego proposed his Theory on Schema Incongruity. His thesis centered on the notion that although people generally like things that match their expectations, moderate incongruity can be arousing and thus intriguing. Furthermore, because moderate incongruity can be resolved with minimal effort, it tends to result in favourable evaluations. (source)

Over the years, several researchers have validated the impact of schema incongruence on brand messaging. For example, in an oft quoted research paper by Halkias, G., and Kokkinaki, F. (2012) titled ‘Cognitive and affective responses to schema-incongruent brand messages‘, the authors empirically investigate and validate that incongruent stimuli may attract more of the recipients’ attention, increase their cognitive arousal, and may finally elicit more positive judgements.  

And in another research paper by Hye Jin Yoon (2015) titled ‘Understanding schema incongruity as a process in advertising‘, the author states that strategies evoking schema incongruity have often been used in advertising because information incongruent to schema has the potential to increase interest, memorability, and persuasiveness in consumers.

And to help elucidate this further, she proposes a four-stage process model (see below) and discusses each stage in detail with a focus on the impact factors that need to be addressed for using a successful incongruity strategy in advertising.

A process model of incongruity in advertising, Hye Jin Yoon (2012), Source

So the next time you see an ad that seems irreverent, fun and provocative (the tropes most often employed by ‘impulse brands’ like candies, chewing gum etc) you know the method to the madness behind their creative work – a dollop of ‘schema incongruence’ strategically thrown in to serve as powerful stimuli.

And yeah, by the way, just in case it didn’t come to your notice, Robinhood (this is a quick follow up to the previous post, remember?) also aired an ad during this Super Bowl. And let’s just say that it did get some attention.

Narrative Violations and Narrative Primitives

Quick Read: Sometimes narratives could have ‘violations’. And sometimes, what might at first appear to be a ‘violation’ could prove to be intrinsic to its narrative. Knowing the former from the latter could help unlock great value – across verticals or contexts.

Making sense of John Coltrane’s “Giant Steps” is said to be difficult.

It is considered by many to be one of the most revered and feared compositions in Jazz history. In fact generations of Jazz musicians are known to approach ‘Giant Steps’ as the pinnacle in Jazz improvisation.

Why? This video could provide a delightful crash course of an answer.

Or take Afrobubblegum – the new film genre redefining on screen representation of Africa.

It refers to fun, fierce and frivolous African art that has joy and hope at the centre of it. The pioneer of this style, Wanuri Kahiu a TED fellow and a Kenyan filmmaker says “We’re so used to narratives out of Africa being about war, poverty and devastation. We believe that Africa is joyful and full of pride and respect and hope,” and continues to champion the need for such art that captures the full range of human experiences to tell vibrant stories of Africa.

And tell she did!

In 2018, Wanuri Kahiu’s story of young lesbian love, Rafiki, made international headlines for being the first Kenyan film programmed at the Cannes Film Festival in 71 years of French Riviera cinema history.

What is common between Wanuri Kahiu’s ‘Afrobubblegum’ and John Coltrane’s ‘Giant Steps’?

The genre of Afrobubblegum or the Jazz track ‘Giant Steps’ standout because they ‘violate’ the popular narratives around their respective art forms or subjects. They are examples of what venture capitalists call Narrative Violations.

Narrative Violations

While the term could seem like a fancy jargon to reference the essential characteristic of what makes something a ‘contrarian bet’ to a VC, I should admit that it serves its semantic purpose of helping us put a label on something specific through descriptive and non ambiguous terminology.

Perhaps it is this pull that made Geoff Lewis and Eric Stromberg – the founders of Bedrock Capital – write a manifesto for their firm titled ‘In Search of Narrative Violations‘ stating the following..

Some recent ‘Narrative Violations’ listed on Bedrock Capital’s manifesto letter

The letter in its entirety is eloquent and makes for a great read and ends on an inspiring note saying..

“..As our keystrokes hunt for the next narrative high, thousands of possibilities that will never be remain trapped beneath our fingertips. When we allow popular narrative to dictate who, where, and what is worthy of our time or capital, breakthroughs that could transcend remain overlooked, underestimated, or simply fade away.

Against all odds, a few brave entrepreneurs violating the narrative today will come to define profound new truths tomorrow. We’re on a mission to find them“

To be clear, the concept of ‘Narrative Violations’ has also had its fair share of critiques for being too reductive. It was even declared 2019’s ‘VC Bingo’ buzzword of the year.

Nonetheless, I find the concept to be a clarifying filter that helps me process or question most things with a healthy dose of scepticism and encourages me to seek out edge cases in popular rhetoric, including say even that around the concept of ‘Narrative Violation’ itself.

Why?

Consider this question.

What if, sometimes, narrative violations are part of the narrative?

i.e., what if a ‘violation’ is actually an inherent part of a larger pattern that constitutes the narrative itself? Like say, a recurring motif that becomes apparent if only one were to step back and consider the big picture. Being able to see if and when that is the case could help us identify emerging paradigms and recognise how such paradigms propagate.

For e.g., after the dotcom bubble burst in 2000, Carlota Perez published her seminal book Technological Revolutions and Financial Capital arguing that the ‘burst’ was completely normal and qualified it by drawing patterns from four similar epochal periods over the last two centuries: the industrial revolution, steel and railways, electricity and heavy engineering, the automobiles and mass production.

Across each of these periods, she pattern matched its associated moments of ‘crash’ (the equivalent of the dotcom bubble burst from 2000) and recognised such instances as inalienable parts of larger cycles that play out over several decades (as opposed to say some inexplicable violations to the popular narratives of their times).

Source: Carlota Perez, Technological Revolutions and Financial Capital,2002

The master stroke of her framework is that it inherently provisions for moments of ‘big bangs’, ‘bubbles’, ‘crashes’ and then again necessary ‘recompositions’ as part of a single unified narrative that cohesively explains the interplay between financial capital and technological revolutions. And then continues to shine a spotlight on how this narrative seemed to have repeated itself across ages almost inviolably.

(Bonus reads: Two of my favourite thinkers, Alex Danco and Ben Thomspon have recently used Carlota Perez’s framework to write about Debt Financing and Paradigm Shifts in tech. Highly recommended reads indeed.)

To reiterate, a key takeaway for me here is the idea of the narrative as a paradigm that propagates.

Such a narrative construct that propagates needs to be essentially indivisible, should have a full self contained arc of a structure to serve as a standalone story if need be and be able to play out as a cohesive whole even with trivial variations in contexts or actors.

Matthew Ball has a term for this – The Narrative Primitive.

In one of the most intellectually stimulating podcasts I have listened to in the recent past, Matthew Ball joins Patrick O’Shaughnessy to discuss movies, the Metaverse and more and refers to the concept of ‘Narrative Primitive’ to explain why the worlds of the Marvel Cinematic Universe or the Star Wars stand out as expansive and immersive. The following lines from the podcast’s transcript shine light further.

… “how would you have told the story 80 years ago if you had all the tools available? How are those stories going to change in the next 10 years?” And in some instances that is unlocking what you might call a narrative primitive, that’s perhaps some of the reasons why the Marvel Cinematic Universe or the tales of Star Wars are so expansive today, so immersive.“

Now, when I consider these two concepts – Narrative Violation and Narrative Primitive – together, I am tempted to posit the following.

The essential insight that rock star traders, venture capitalists and story tellers possess is this – they know a good narrative when they see one. And more importantly they have an eye for a narrative violation. Because they think in narrative primitives.

Noteworthy ingredients – that may or may not have gone into the making of this blog post:

[Featured Image: Pendulums on freepik]

The Sci-Fi Pay Phone Fallacy

 

Quick Read: Future predictions could sometimes just be past projections – repurposed to fit the current context. Sometimes that could make for a liberating realisation – especially in current times.  

3.15.20

That’s the name of the latest album by Donald Glover aka Childish Gambino – an American actor, comedian, writer, producer, director, musician, artist and DJ – a polymath in the entertainment business.

What’s unusual about this album?

It has no title except the date of release, 3.15.20; no artwork; and except for 2 songs, none of the 12 tracks has a title. Quoting Sanjoy Narayan on mint:

On Sunday, 15 March, Donald Glover Jr, better known by his stage name Childish Gambino, launched a new website called Donaldgloverpresents.com and released a new album, which streamed on a loop on the site for most of that day. There was no fanfare; no announcements; no publicity.

For an artist as high-profile as Glover, this was an unusual approach….

…Shortly after his new website stopped streaming the album and went blank, Glover’s, or, rather, Gambino’s, new album got more conventionally released on music-streaming services where you can hear it now. It has no title except the date of release, 3.15.20; no artwork; and except for the second and third songs, Algorhythm and Time, none of the 12 tracks has a title. Instead, Gambino has chosen to title his tracks by time codes—the points in time that they come up on the album. For instance, the first track is labelled 0.00; the fourth is 12.38; the fifth 19.10; the sixth 24.19; and so on.

donald-glover-presents
The album initially played on a loop on the site ‘Donald Glover Presents’, accompanied by an unfinished illustration depicting a very modern scene of rioting, fiery chaos and selfie-taking. (Source)

What’s truly unusual about the album, however, is how it mocks at our assumptions and shatters our accumulated biases about his music. Quoting Sanjoy Narayan again:

It’s an astonishingly experimental album on which Gambino is, in parts, a rapper, a soul, funk and R&B guy, and a sonic innovator who composes melodies and harmonies and melds them to make songs that push every boundary…

..It’s a super ambitious album that traverses so many genres and styles that it would require multiple listens to try and list out or even describe. Funk and soul collide with electronic music; modern hip hop gets to mate with elaborate orchestral arrangements; and smart lyrics comment on the state of the world and other serious issues.

Unique juxtapositions, delightful blends, unexpected connections, inventive remixes and surprising twists. That’s always been the recipe for great story telling across formats from stand up comedy and sci-fi thrillers to food and fashion.

It is compelling how consistently it works every single time – get people to default to their baseline expectations and add in an unexpected twist to move the carpet off their feet and presto, you have a winner! In fact an entire movie was made literally off this very premise.

Turns out getting us to default to our baseline world views/expectations is not that hard after all. Simply because we tend to base our assumptions of a likely future basis our previous experiences. In fact, research suggests that humans predict what the future will be like by using their memories.

Imagining the future then becomes a kind of nostalgia. 

This fallacy could sometimes be evident in sci-fi movies.

Let’s take a classic example: the original Blade Runner from 1982.

In the film, Harrison Ford’s character Deckard makes several calls to other characters using a “videophone,” which is essentially a glorified payphone with a VHS-quality video screen glued on top. Incidentally, the film is supposed to take place in a futuristic 2019, but it makes a faulty assumption that human beings will still be using pay phones as their primary form of communication by then.

payphone
Video Pay Phone in Blade Runner (1982), Source

Back to the Future II also prominently featured payphones and fax machines—both of which were prevalent at the time the film was made, but are obsolete today.

Writers even have a name for this – the science fiction pay phone problem. It essentially refers to how we often assume the continuity of our previous experiences, and subsequently bring our accumulated biases with us, when trying to predict the future.

This could perhaps help serve as an instructive reminder to us that even though we can dream up detailed, novel scenes of things yet to come, our imagined futures could sometimes really just be projections of our past.

And nowhere is this reminder more relevant than in the current times when we are inundated with predictions and discourses about what a post Covid future could look like and how it could potentially impact us, our educational institutions, organisations, cultures, traditions, industries, economies and nation states at large.

As the sci-fi pay phone fallacy reminds us, the future always holds more surprises than we might predict. So instead of stressing about and losing our minds on what a post Covid scenario would pan out to be, sitting back, relaxing and enjoying some Childish Gambino could just be what the doctor ordered for us.

Stay safe. And here’s hoping we all come out of this better, stronger and together. Real Soon.

[Featured Image: Payphone from Back to the Future, digital wallpaper source]

 

Santa Claus and Peppa Pig

Quick Read: If ‘brand’ is a story and if ‘we’ constitute a culture, interesting things begin to happen when a culture seeks a story or when a story seeks a culture – all in that classic quest for resonance. 

When a Culture Seeks Out a Story

Rovaniemi – is a Christmas lover’s dream. It is a Finnish town that has – over the years – established itself as the home of Santa Claus. This sleepy town of around 60,000 inhabitants manages to attract over 500,000 visitors annually from all over the world all seeking the story of Santa Claus, or in other words the experience of the brand Santa Claus. 

It has the Santa’s office where people queue up for a brief 3 minute meeting with him, Santa’s post office that receives a flood of letters from all around the world addressed to  “Santa Claus, Lapland”, the Santa’s official elves and you get the drift – essentially the entire Christmas package that you could ever ask for. 

screen shot 2019-01-30 at 5.02.42 pm
Santa Claus at Rovaniemi. Source

While this could constitute a fascinating case study in itself about the power of an iconic brand as an enduring story, the last 18 – 24 months have seen an interesting phenomenon emerge. 

Let’s start with the letters. The Santa’s post office is said to have received upwards of 500,000 letters in 2018. Till 2017, most of the letters used to come from the UK. But now China is said to be way ahead. Apparently the Post Office is said to have received more than 100,000 letters from China alone last year. (source)   

Now the visitors. By some accounts in 2017 alone, close to 580,000 visitors flew into Rovaniemi (double the number in 2010) and much of that  growth is said to be driven by visitors from China. In fact as per this article..

Now, just about everywhere in Rovaniemi accepts Alipay, Alibaba Group’s mobile payment system, which is also available on Finnair flights from seven Chinese cities to Helsinki. …At (hotels) you can pay in Alipay and communicate with reception using WeChat, the ubiquitous Chinese social media/messaging service.

 

santa china
Xi Jinping with Santa. Source

Now this is the interesting thing. 

Christmas is not an official holiday in mainland China, and has in fact increasingly been banned in various cities in recent years. On Dec. 15 2018, security officials in Langfang, a city in Hebei province, issued a notice prohibiting the display of Christmas materials and spreading of “religious propaganda” in public areas including schools and plazas. The notice also warned against selling Christmas products and instructed local workers to ensure a “healthy and orderly environment” during the Christmas period. One city even said it would fine individuals caught selling or making fake snow. (more on that here)

But Chinese visitors and letters addressed to Santa from China constitute the majority. Why?  

Most Chinese children may not be fully aware of Christmas’s religious background nor of China’s complicated relationship to the holiday. But the story of Santa Claus and Christmas –  the universal values of generosity, hope, and gratitude, could be what’s driving them to write to Santa Claus or visit the town of Rovaniemi. 

In many ways this phenomenon could be said to be the classic example of a ‘culture’ seeking out a ‘story’.

Nothing represents this sentiment better than the following lines from a letter written by a 19 year Chinese girl to Santa (as quoted in this article)  

“In China, we don’t have Christmas, and family is more important than gifts,” she wrote in both English and Chinese. ”But you know, one small present can mean so much to a child, and bring so much happiness. Although you don’t really exist, kindness does. In my heart, you represent kindness.”  

When a Story Seeks Out a Culture 

If you are not a parent, let me quickly get you up to speed on Peppa. 

screen_shot_2018_05_01_at_14.40.50.0
Peppa Pig. Source

Peppa Pig is a British preschool animated character that has spawned a multi billion dollar worth empire of TV series, toys, books, films, theme parks, merchandise and even video games. Each day this muddy puddle loving pre-school character has been winning legions of little fans from all over the world.  

In 2018 Peppa’s memes were banned from social media platforms by Beijing. So its chances looked dicey in China.

Well that was till early this month. 

By mid January 2019, Peppa Pig has been experiencing a huge boost to its popularity in China after the runaway success of a trailer released to promote a Peppa Pig film.In fact the trailer’s Mandarin hashtag #WhatisPeppa had been viewed more than 1.45bn times on popular microblogging platform Sina Weibo and the official video had garnered hundreds of millions of views across various streaming platforms. (source)

This short video, co-produced by Canadian media group Entertainment One and China’s Alibaba Pictures story has supposedly found its best resonance with the Chinese audience given the timing of its release –  the Chinese New Year marking the start of the year of the Pig – and for realistically depicting how societal changes such as urbanization and generational culture gaps have had an impact on Chinese families.

Given this, the short video makes for an uplifting story of the potential that could be unlocked when we have a story that successfully seeks cultural resonance. 

Now Try This Exercise

Think of a phenomenon gone viral or a campaign that back fired. And for each such example that comes to your mind: 

  • Identify if the brand or the central theme has a clear story to tell, a positioning that it seeks to carve out in people’s minds with a clear and a consistent narrative. Is it coherent or half baked? Is that rooted/ does it seek to root itself in the zeitgeist of the times or does it look like it is pushing its luck by tapping into a topical trend? 
  • Now, look at the recipients of the story (or sometimes the seekers of the story). Is there a tenet that unifies them –  a common characteristic, a cultural theme that binds them? Can there be a common story that could appeal to this culture? Or is the underlying cultural theme too fragmented or too nuanced that no single story could have a satisfying chance to resonate with it?  

Chances are that, a successful campaigns/ popular phenomena would always be rooted in strong stories appealing to strong cultural themes or the other way round. Have either one of these stand on weak or flimsy grounds you have a recipe for a backfire. 

[Featured Image: Peppa and Her Family Dress up as Santa Claus for Christmas, Video thumbnail] 

Of Similarities and Split Screen

Quick Read: There are ads that try and communicate a message of ‘contrast’ and there are those that communicate ‘similarity’. While the former type of ads ride on a diverse set of story telling devices, there seems to be an interesting trend in the story telling devices deployed by the latter set. It’s the ‘Split Screen’.

A lot of advertising is meant to tease out / explain / amplify an element of a brand that is supposedly in contrast w.r.t the competition. Think about it for a moment and think of the core narratives behind most of the ads that you see around.
A lot of advertising narratives tend to fall into this camp, where they try to land a message through a narrative that is designed to communicate a contrast – sometimes in a straightforward manner or sometimes in perhaps a tongue in cheek style.
A few share worthy ads of that kind below.
1. Jeep,  Anti Manifesto
(Agency: Arnold Worldwide. H/T: Bhatnaturally)
And oh, btw just for fun, see this one and it’s hard to not think that the Jeep’s creative team didn’t have this in mind while conceptualizing the above work.
2. Fevicol, Ezee Spray
(Agency: Ogilvy)
3. Eko Kom, Flight Attendants / Garbage Collectors
 
(Agency: Havas, Prague. H/T: Bhatnaturally)
As you can see, ads that have ‘contrast’ as the core message, ride on a diverse set of story telling devices.
Interestingly, this is in contrast with ads where ‘similarity’ is the core message.
When similarity is the core message..
.. there seems to be an interesting trend in the story telling devices that most of them seem to draw upon. Most of such narratives are rooted in a singular story telling device – the split screen.  
Sample the following examples.
1. The Day Before 
(Agency: Leo Burnett Chicago)
2. McDonald’s
(Agency: Agency: Leo Burnett Chicago)
3. John Lewis
(Agency: DDB Worldwide)
4. Coca Cola UK
(Agency: David The Agency, Buenos Aires)
For the record, the split screen as a story telling device has also been used in ads that seek to communicate a contrast.
Like this one from Apple.
In fact this entire campaign for iPhone (in May 2017) had creatives that all used the split screen.
What other story telling devices have caught your eye in the recent past?

 

Counterfactual Thinking

Quick Read: We have all seen those ads that start with “what if…”? But did you know that behind the facade of their deliberate wacky-ness there is a method to their madness. 

In a world where Rhinoceros are domesticated pets who wins the second world war?

Or sample this..

In a world where a piano is a weapon, not a musical instrument, on what does Scott Joplin play the Maple Leaf Rag?

Counterfactuals. That’s what Amy and Sheldon call them.

First the definition. 

Counterfactual thinking is a concept in psychology that involves the human tendency to create possible alternatives to life events that have already occurred; something that is contrary to what actually happened. (source)

It turns out that counterfactual thinking can have a huge influence over us.

To help us find greater meaning in our lives

In her book, ” The Power of Meaning: Crafting a Life That Matters ,” Emily Esfahani Smith suggests that counterfactual thinking can be a way to find greater meaning in significant past events, be they positive or negative.

The Power of Meaning

In one experiment referenced in the book, researchers had asked participants to think about a turning point event in their lives – be it positive/ negative /or neutral.

Subsequently these participants were segregated into three groups.

  • Group 1 (counter factual thinking): these participants were asked to describe how their life would look if the turning point event had never happened
  • Group 2 (factual thinking): these participants were simply asked to recount the turning point event in detail
  • Group 3 (meaning association): these participants were asked to reflect on why the turning point event was meaningful.

The researchers then asked these participants to respond to two statements about their turning point event: “It made me who I am today” and “It gave meaning to my life.”

Results showed that that participants in group 1 perceived the turning point events as more meaningful than those in group 2 (those primed towards factual thinking) or even those in group 3 (those primed towards meaning association)!

As Esfahani Smith points out in the book, research suggests that counterfactual thinking helps us find meaning in our lives for two reasons:

  1. We’re able to attribute greater benefits to significant past events. Participants in the study mostly imagined that their lives would be worse if the event hadn’t happened.
  2. It helps us tell more coherent stories about our lives – as though everything we have experienced has happened for a reason.

Influence on advertising response

As per (1) and (2) above, if counterfactual thinking indeed makes us better story tellers and helps us become more cognizant and appreciative of our own narratives, could it also have an impact on how we assess and internalize the narratives and stories that we are exposed to on a daily basis a.k.a advertising and marketing?

That’s exactly the hypothesis that these two researchers had set to validate and presented their learnings in the paper titled Counterfactual Thinking and Advertising Responses.

In a nutshell their research proved that invoking counterfactual thinking before an exposure to the advertising message can prime us up to be more receptive to and become more critical of the (key persuasive) message that follows.

No wonder many NGO marketing messages are structured around counterfactuals.

tapproject_print
Agency: Droga5 New York

Or even those ads like the following recent ones from Amtrak that are made with the objective to persuade the viewers and drive a behavioral change.

Can you think of any other advertising examples that ride on counterfactuals?

(Featured Image: What If )

The Stranger Self

Quick Read: Our future selves are strangers to us. For any brand marketer that wants to drive a habit change among people, this could be a million dollar insight.  

What advise would you give your younger self? 

That’s a common question Tim Ferriss asks his interviewees in The Tim Ferriss Show.

The answers are always wise, instructive and helpful. As they ought to be. For the exercise of looking back and reflecting upon one’s journey so far, tends to be a highly visual and (thereby) a pretty straightforward affair in our minds.

Brands like Tine – a Norwegian Dairy brand – have even used it as a construct to tell one of their stories. (more on this in my older blog post)

The idea of looking into a younger version of oneself was also the central theme of a fascinating photography project called Reflections by Tom Hussey.

Each photograph features a person looking into a mirror and seeing a reflection of his/her significantly younger self. Result – a powerful and a poignant means to communicate the story of someone whose mind has gotten stripped of its more recent memories.

Novartis – the pharma giant, used these photographs towards a campaign for their Exelon Patch – a prescription medicine for Alzheimer’s. (more here)

(Photographs by Tom Hussey as part of his Reflections series)

Now let us try flipping the scenario.

Let us try envisioning our future selves.

Think about it for a moment. Is it as easy as envisioning our past selves?

The answer tends to be in the negative. Well, mostly.

Many studies establish our biological truth that one’s future self is a stranger within each of us. For example, Jason Mitchell – Professor of Psychology at Harvard –  has found that when we picture ourselves experiencing something pleasurable a year from now, many of us use the brain areas involved in imagining a stranger.

Biju Dominic’s latest piece is on this very insight and what it could mean for us as a society.

He says that it is this lack of relationship between our present self and our future self that is at the core of many of our behavioural problems — from not saving enough for our retirement to unhealthy lifestyle practices and many more.

This is such a compelling insight that I am tempted to go out on a limb and wager that this lack of a more intuitive relationship between our present and our future selves could actually be the key to solving for classic marketing challenges like low levels of penetration prevalent across several future focussed categories like BFSI (Mutual Funds, Insurance) or Beauty (Anti Ageing) or other FMCG categories (like Oats, Sugar free F&B variants) etc.

The solution to this lies in getting our present self to be more aware of, relate to and empathise with our future self.

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Pic Source

But that’s the challenge.

It is known that the feeling of empathy between two persons diminishes as the physical and temporal distance between them increases. So how do we get our present selves to build empathy with a self that is 20 or 30 years ahead in future?

Now that could be a great problem worth solving for, with creative possibilities in marketing communications.

Biju Dominic’s article even provides thought starters for possible approaches. He writes..

Hal Hershfield, a social psychologist at UCLA Anderson found that people who spend a few minutes getting acquainted with a computer-generated simulation of what they might look like in the future were motivated to make better decisions about retirement planning.

Now that’s a spring board of an idea – using computer generated simulation to show what one might look like in the future.

Now hold on to that thought and juxtapose that with this famous Dove Sketches execution.

Do you also see the possibilities that I see?

(Featured Image: The Old Man in the Mirror by Vergyl)

Willfull Wandering

Quick Read: A world fleeting by giga bytes per every nano second lends itself to the emergence of a paced down, nuanced and a deeper notion of travel as an experience  – of the body or the mind or the soul. 

Google ‘wandering’ and it says the following:

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What if there were to be an aim for wandering?

Speaking of which, what if a sign post says ‘Please Trespass’.

That’s literally one of the unique joys of living in Sweden.

Called allemansrätten, or the Right of Public Access, it means as long as the land is not cultivated, and as long as no damage is caused, most of Sweden’s nature is yours to explore. This right of public access allows anyone to roam freely in the countryside, swim and travel by boat in someone else’s waters or even to camp or park a motor home on another person’s land.

Because it has existed for generations, allemansrätten is a part of the national identity of Sweden. School groups explore the forests from an early age and families often fish, pick berries or go for walks in the woods together.

No wonder, many people in Sweden can identify a surprising number of birds, fish and trees by name. (source)

What if we could all go to the woods to live deliberately. 

What if we willfully subject ourselves to the challenge of stillness and get away from the tyranny of the screens to appreciate solitude and seek inspiration from the nature?

‘Walden, a Game‘ is an upcoming video game that challenges the player with this very question. See its trailer here.

Inspired by Henry David Thoreau’s classic Walden, Tracy J. Fullerton, the director of the Game Innovation Lab at the University of Southern California School of Cinematic Arts, came up with this idea of a video game as a way to reinforce our connection to the natural world and to challenge our hurried culture.

A game that has apparently been in development for nearly a decade, ‘Walden..” takes takes six hours to play. It starts in the summer and ends a year later — offering players tasks like building a cabin, planting beans or chatting  with Ralph Waldo Emerson.

Should you not leave sufficient time for contemplation, or work too hard, the game cautions: “Your inspiration has become low, but can be regained by reading, attending to sounds of life in the distance, enjoying solitude and interacting with visitors, animal and human.” (source)

Costing $19.99, the game is billed  as the world’s most improbable video game for obvious reasons. Nevertheless it signals the mainstream arrival of the phenomenon of people seeking a sense of calm, a modicum of mindfulness and a pinch of presence amidst a world fleeting by giga bytes per every nano second.

So let the world wait 

Perhaps as a reflection of such times that we live in today, we also have brands that have positioned themselves around this emerging need of the individual to seek these moments of peace and calm.

In its recent set of commercials, Black Dog encourages one to pause to unwind and relax. It asks one to take the time to savor all the things that truly matter – “because life is in the pause”.

In his recent annual book of ideas and insights titled Non Obvious-2017 edition, Rohit Bhargava references some interesting trends in this space (of ‘willful wandering’ and its adjacencies) to watch out for in 2017. He calls them “desperate detox”, “deep diving” and “mainstream mindfulness”. (check out his insightful commentary around these trends and much more in his must read book)

Putting it all together, the industry that is rife with disruption due to this trend is obviously travel. And an emerging category of travelers in this space is called the ‘Post Tourist’.

The Post Tourist

The term ‘post-tourist’ is commonly used to refer to a new breed of travellers, those who eschew common tourist hotspots and opt for a more unconventional experience, immersing themselves in local culture for an extended period of time.

No wonder,  Airbnb tells us “Don’t go there, live there”

As Rohit says in his book..

“In a world filled with quick burst experiences, the future of travel seems to be something more meaningful, far deeper, and involving much more willful wandering.” 

Given this, what’s my insight?

If travel is nothing but a state of mind, I have a feeling we are just fastening our seat belts before the category takes off.

A category called, willful wandering – of the body or the mind or the soul.

(Featured Image: From Walden, a Game)

Experiences Shaped

Quick Read: 3D replicas can make a killer demo of not just products but also experiences.   

Vincent van Gogh’s bedroom in Arles, France is arguably the most famous bedroom in the history of art.

It also held special significance for the artist, who created three distinct paintings of this intimate space from 1888 to 1889.

(Van Gogh’s Bedroom Painting, Source)

Earlier this year, the Art Institute of Chicago was to throw open an exhibition called Van Gogh’s Bedrooms containing 36 of his works including paintings, drawings, illustrated letters as well as a selection of books and other ephemera known to have been in his possession.

As part of the promotional campaign for this exhibit, the institute did something innovative.

It recreated his famous bedroom in Chicago’s River North neighborhood and threw it open for rent on Airbnb.

Result: the first block of nights sold out in 5 mins on Airbnb. It helped generate massive buzz about the exhibition that saw 200,000+ visitors in just a few weeks making it the highest attended exhibit in 15 years.

See this video for a sneak view into this initiative.

Commissioning 3D replicas to drive awareness and trial of a product is nothing new. Examples like the above show that they can also make for a killer demo in the realm of experience marketing.

For these are professional grade art works at the intersection of consumer psychology, complex 3D modeling, con art and story telling.

Or take the world of shokuhin samples – the hypnotic world of fake Japanese food. 

In Japan, fake food can look very, very real. It’s called “shokuhin sample” (食品サンプル) or “food sample”, and it appears outside restaurants so customers can know what they are ordering.

And it is a damn big deal.

Shokuhin samples have become such an intricate part of the Japanese dining experience that many people stop in front of glass cases filled with fake food, decide what they want, and then enter the restaurant. Some Japanese even complain about the lack of fake food when dinning abroad—that they don’t get to see what they are ordering beforehand!

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Shokuhin Sample (Source)

Most shokuhin samples are still hand made by highly skilled artisans whose painstaking craft – honed over several years of training – results in textures and colors that are so precise that it’s often difficult to tell real food from the samples.

Today shokuhin sample manufacturers fiercely guard their trade secrets as business is lucrative; the plastic food industry in Japan, by conservative estimates, has revenues of over 10 billion yen per year.

Unsurprisingly there are also stores that sell this fake food. Ganso Shokuhin Sample-ya  is one such shrine dedicated to all things fake food. It has been producing plastic replicas for display in restaurant windows since 1932, but in recent years it’s even wisened up to the tourist trade by selling fake food keyrings, magnets and phone straps as souvenirs.

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Shokuhin samples in a restaurant, source

Journalist Yasunobu Nose has a theory that links the plastic replicas to the visual aesthetic of Japanese food appreciation. In his book titled “Me de taberu Nihonjin (Japanese People Eat With Their Eyes),” Nose writes that food samples are part of the Japanese tendency to “first ‘taste’ dishes by sight, then eat with their mouths and stomachs.” (source)

With such a strong visual aesthetic underpinning the Japanese way of food appreciation, it would be a massive opportunity lost if the food brands (all kinds from ingredient brands to ready to eat brands) in the Japanese supermarkets do not leverage the power of shokuhin samples in their visual merchandising on the shelves.

After all, this is serious performance art that seeks expressiveness of deliciousness and a sincere pursuit of reality as its objectives. While being rooted in local culture.

Can you think of any other multi sensory experiences that can be brought to life with the help of 3D replicas?

Other than sex dolls, I mean 🙂

(Featured Image:  Van Gogh’s bedroom replica as listed on Airbnb)