Quick Read: The idea of Traditional Concept and its reliance on metrics like Purchase Intent for validating product ideas is being challenged. More so in the realm of Retro Innovations.
The Traditional Concept and its classic three part construct – Insight | Benefit | Reason To Believe – to represent a product idea for consumer research has been coming under scrutiny. In fact, there are even obituaries being written about it citing reasons like:
- It is too rigid, rational and over – engineered as a construct to represent a product idea
- Puts far more emphasis on our deliberative ‘System 2’ thinking
- Fails to take into account how consumers tend to make decisions (unconsciously, quickly, swayed far more by emotional impact and immediate impressions)
- Relies heavily on metrics like purchase intent for validation
Academic arguments apart, one thing that a Traditional Concept cannot possibly help with is screening product ideas that fall into the realm of Retro Innovations – new products that are designed around connecting us with the past and invoking our nostalgia.
Two recent product examples where a traditional concept could have had a tough time cracking the consumer code:
The ‘Miller Light’ Retro Design And Its Placebo Effect
Miller Lite is known as the first mainstream light beer in the US. But over the years, the U.S. sales of the beer had been declining, trailing Bud Light, Coors Light, and Budweiser. Revenue dropped 7 percent in just 2013 (source). So in January 2014, as part of a product placement tie in with the film Anchorman 2, Miller released a limited edition version of its original 1975 white can.
Surprisingly for Miller Lite, this retro designed packaging proved to be a success (it sold 32 million cans more than that during YTD 2013) that by September 2014 it decided to switch back to this packaging full-time, including on bottles and tap handles.
And reportedly, taken by surprise, when Miller marketers conducted some post launch evaluation, they learnt that the Millennials had liked it because it seemed iconic and old while their parents had liked it because it reminded them of what they used to drink. Strangely, customers even started telling the company its “new” beer tasted better even though they were still drinking the same old beer(!)
Obviously, a Traditional Concept and conventional testing for metrics like Purchase Intent, could not have driven the brand along this unexpected ‘retro’ direction.
Leica M Edition 60 – The Digital Camera Without An LCD Screen
To celebrate the 60th anniversary of the legendary Leica rangefinder system, the company recently announced the Leica M Edition 60. The unique thing about this camera is that it does something bold – it ditches the back LCD screen and all onboard menus. One cannot even review their photos. It leaves photographers with physical controls of aperture, shutter speed, and ISO. And it forces them to look through just one thing – the viewfinder.
Is this a good idea? Will consumers like it? Does it even make design sense? The debate is on.
But one thing is certain: this reductionism as a celebration of photographic art – as Leica calls it – could not have been conceived of through the lens of the Traditional Concept and testing for Purchase Intent.
Is the Leica M Edition 60 too high end to be a realistic example here?
Well, then let’s get a bit ‘low end’ – Music CDs and online music.
Let’s think of product ideas in terms of Traditional Concepts and test for their Purchase Intent to sell online music to the Japanese vs the good old CDs.
(Featured Image: The New Leica M Edition 60)